Privacy Policy for Keira K Jewellery
Last Updated: 25 August 2025
This Privacy Policy describes how Keira K Jewellery, an online jewellery shop based in Sydney, Australia, collects, uses, and discloses your personal information when you visit, make a purchase, or interact with our website, https://keirak.com.au/
We are deeply committed to protecting your privacy and complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, you consent to the collection and use of your personal information as outlined in this policy.
1. Collection of Personal Information
To operate our business and provide our services, we collect personal information directly from you and automatically as you use our Site.
A. Information You Provide to Us: When you make a purchase or create an account, we collect the following Information:
-
Full name
-
Billing and shipping addresses
-
Email address
-
Phone number
-
Payment details (including credit card information, which is securely processed by a third-party payment provider and is never stored on our servers)
When you sign up for our newsletter or enter a competition, we collect:
-
Your email address
-
Your first name (optional)
When you contact our customer service, we collect:
-
Any information you provide to us in your communications.
B. Information Collected Automatically: When a cookie is installed on your device, it collects data like:
-
Browsing Activity: Pages visited on our site, time spent, clicks.
-
Device Info: IP address, browser, operating system.
-
Preferences: Language, login details, shopping cart items.
-
Tracking: Behaviour across sites, ad preferences, analytics.
-
Security: Authentication and fraud prevention.
2. Purpose of Collection and Use of Personal Information
We use the personal information we collect for the following legitimate business purposes:
-
To Fulfil Orders: We use your "Order Information" to process payments, arrange for the shipping of your products, and provide you with order confirmations and invoices.
-
To Communicate With You: We use your information to contact you about your order, respond to your inquiries, and provide customer support.
-
For Marketing and Promotions: We may use your information to send you targeted marketing communications, such as email newsletters, special offers, and information about new products that we believe will be of interest to you. You can unsubscribe from these communications at any time.
-
To Improve and Optimise Our Site: We use "Device Information" for analytics to help us screen for potential fraud and risk, and to understand how our customers browse and interact with the Site. This allows us to improve our product offerings and marketing strategies.
3. Disclosure of Personal Information
We may disclose your personal information to the following third parties who assist us in operating our business:
-
Service Providers: We share your information with trusted third parties who provide services on our behalf, such as web hosting, payment processing (e.g., PayPal, Stripe), shipping and fulfilment, and email marketing. These third parties are legally bound to protect your information and only use it for the purpose it was provided.
-
Marketing and Analytics Partners: We may share non-personally identifiable information with analytics providers, such as Google Analytics, to help us understand customer behaviour and improve our advertising campaigns.
-
Legal Compliance: We will disclose your personal information if we are legally required to do so, such as in response to a subpoena, search warrant, or other valid legal request from a government or law enforcement authority. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
We will not sell, rent, or trade your personal information to any third party for their own direct marketing purposes without your explicit consent.
4. Data Security
We take all reasonable and necessary steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
-
We use industry-standard SSL encryption for all data transmissions to and from our Site.
-
Partnering with reputable, PCI DSS-compliant payment gateways to ensure the security of your financial data.
-
Implementing internal security policies and procedures to restrict access to your personal information to only those employees who require it to perform their job functions.
5. Data Retention
We will retain your personal information for as long as it is necessary to provide our services and to comply with our legal obligations. When we no longer need your personal information for a specific purpose, we will take reasonable steps to securely destroy or de-identify it. Your "Order Information" will be kept for our records unless you request its deletion.
6. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can remove the data from our records.
7. Your Rights
Under Australian privacy law, you have the right to:
-
Access: Request access to the personal information we hold about you.
-
Correction: Ask us to correct or update any information that is inaccurate, incomplete, or out-of-date.
To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and will not charge you a fee for making the request.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices or for legal or regulatory reasons. We will post any changes on this page and update the "Last Updated" date. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, our information handling practices, or if you would like to make a complaint, please contact us by email at:
Keira K Jewellery
Sydney, NSW, Australia